At dgblamourshoefindsg Canada Ltd., we strive to ensure your complete satisfaction with every purchase. Please review our comprehensive return and refund policy below for detailed information about our procedures.
You may cancel your order at any time before it has been processed for shipping. Once your cancellation request is received and verified, we will issue a full refund to your original payment method. Please note that orders already in transit cannot be canceled. To cancel an order, please contact our customer service team immediately after placing your order.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition may be subject to a restocking fee or may not be eligible for return at our discretion.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may experience processing delays. You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. Please note that your bank or credit card company may require additional time to process and post the refund to your account.
Refunds will be issued for the purchase price of the returned items, excluding original shipping charges (unless the return is due to our error). Sale items may only be eligible for store credit at our discretion.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company as processing times may vary. If you've done this and still have not received your refund, please contact our customer service team with your order details. We will investigate the matter and work with our payment processor to resolve any issues promptly.
For payments made via PayPal, please check your PayPal account balance before contacting us, as refunds often appear there immediately. If you paid with a gift card, your refund will be issued as store credit.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: dgblamourshoefindsg Canada Ltd.
Address: 287 Granville Street, Vancouver, BC V6C 1S4, Canada
Phone: +1 604-555-7291
Email: [email protected]
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding public holidays.
